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問題總覽

Q1.什麼是「格外品」?

Q2.你們幫助的是小農嗎?

Q3.為什麼你們的果茶醬適合沖泡?

Q4.果茶醬的保存期限有多久?要如何保存?

Q5.果茶醬有人工添加物嗎?

Q6.原料都有經過檢驗嗎?

Q7.果茶醬有哪幾種吃法?

Q8.果茶醬打不開要怎麼辦?

Q9.為什麼要選用砂糖而不用冰糖或白糖?

Q10.為什麼果茶醬的黏稠度不像傳統果醬那麼稠?

Q11.為什麼有些品項的果茶醬沒有生產?

Q12.為什麼果茶醬要由工廠生產?

Q13.請問運費怎麼計算?如果拿到產品後想退換貨該如何處理?


Q1.什麼是「格外品」?

「格外品」,意指市場規格之外但品質無虞的農產品。而《格外農品》使用的格外品一定是有價、安全、並以最適利用的方式處理,我們根據產地訪視累積的經驗,將之分為「規格不符」、「賣相不佳」、「時間不對」等三種類型,更詳細的說明您可按此了解

Q2.你們幫助的是小農嗎?

首先,格外農品希望提升「格外品」的最適利用率,而非針對人。再者,根據我們訪視許多農民的經驗,發現種植面積較大的大農、或者由農民組合的合作社,通常會有以下優勢:有安全用藥的觀念(取得產銷履歷驗證或吉園圃標章)、田間管理佳、格外品產量足夠、分級制度嚴謹等,對食品加工業者而言,原料端的供應量與品質穩定是十分重要的,因此我們傾向與大農或合作社採購。同時,我們亦不使用「幫助小農」四個字,我們相信,農業是高度專業的職業,從專業分工的概念出發,原料由農民供應,我們專注處理後端加工與銷售,才能提供對消費者負責任的產品。

※延伸閱讀:小農vs.大農 台灣農業的未來?

Q3.為什麼《格外農品》果茶醬適合沖泡?

市面上有許多果醬都標榜可塗抹也可沖泡,但實際上,有額外添加果膠的果醬,無論是天然或化學果膠,加入茶飲中容易產生水、膠分離的狀態,難以溶解調和成飲品。而格外農品的果茶醬100%不加任何膠類添加物,透過配方與製程的調整即可讓水果自行釋放果膠,能夠輕易地完全溶於水,對人體也最容易吸收。

Q4.果醬的保存期限有多久?要如何保存?

《格外農品》果茶醬全程都在食品工廠製成,品質衛生無虞,加上糖是天然的防腐劑,檸檬汁則可以調整PH值,果茶醬製作後再經過後殺處理,因此可在原料單純的情況下(水果、砂糖、檸檬汁)未開瓶前可常溫存放一年,一旦開瓶後就需冷藏盡快食用完畢,建議買回家之後就可以先冷藏,保存環境較佳同時也可以提升口感。

Q5.果茶醬有人工添加物嗎?

《格外農品》果茶醬成份只有水果、砂糖、檸檬汁,不添加膠類物質、防腐劑、色素等人工添加物。

Q6.原料都有經過檢驗嗎?

我們所使用的原料都經過嚴格控管,水果需取得安全用藥認證(產銷履歷或吉園圃),加上工作人員至產地訪視,綜合評估環境指標生物、水源、高汙染源等因素,才會決定是否與農民合作;砂糖與檸檬汁皆取得合格的檢驗報告,並定期將果醬送驗,確認總菌數合格。

Q7.果茶醬有哪幾種吃法?

《格外農品》果茶醬由於不添加膠,十分適合入茶冷熱飲享用,另外我們也開發許多果茶醬食譜,讓果茶醬就像常用的調味醬,變化出許多料理,您可參考格外食譜

Q8.果茶醬打不開要怎麼辦?

購買果茶醬時,皆附贈一張止滑墊,果茶醬從冰箱拿出來之後,先將瓶身水珠擦乾,把止滑墊放在瓶蓋上,用力轉開即可。

Q9.為什麼要選用砂糖而不用冰糖或白糖?

冰糖與白糖是屬於精製糖,雜質較少,加工過程不容易產生變數,同時冰糖與白糖讓人感覺口味較不甜膩,因此許多同業選用冰糖與白糖作為原料。

但是《格外農品》發現,砂糖中存在的雜質其實正是現代人飲食中所缺乏的礦物質;而冰糖與白糖讓人感覺口味較不甜膩,則可能因此讓人失去警覺,反而攝取過多的糖份,因此選擇砂糖成為我們的果茶醬原料。

Q10.為什麼果茶醬的黏稠度不像傳統果醬那麼稠?

《格外農品》的作法不同於傳統果醬,不額外添加膠,稠度完全來自水果本身釋放的果膠,不會像傳統果醬有固體凝膠產生,更容易為人體吸收。

Q11.為什麼有些品項的果茶醬沒有生產?

《格外農品》以善用台灣格外品水果為創立初衷,因此不使用進口水果,同時考量環境因素,盡量避免高海拔及高度用藥之作物,維護消費者與環境的健康。        

Q12.為什麼果茶醬要與食品工廠合作生產?

《格外農品》與食品廠技術合作,衛生安全無虞,同時可達成規模化與品質穩定,較能協助解決產地滯銷與格外品問題。

Q13.請問運費怎麼計算?如果拿到產品後想退換貨該如何處理?

於《格外農品》官網訂購果醬,國內寄送享滿699元免運之優惠,未滿699元則每箱代收85元的運費,《格外農品》並根據消費者保護法制定退換貨政策

Q1. Why is the jam of Goodwill Foods suitable for brewing in water?

On the market, plenty of jam makers claim their products can be spread or mixed with water. But, if pectin - either fruit pectin or chemical one - has been added, the jam will not dissolve in water easily. Since water and pectin will stay in the condition of separation. It is difficult for them to mix into a drink. However, the jam of Goodwill Foods does not contain any pectin. If you brew in proper proportion, each kind of fruit will release natural fruit pectin, which can be easily mixed with water and absorbed by human bodies.

Q2. How long does the jam last? How should we preserve the jam?

The jam of Goodwill Foods is made in the processing factory which conforms to international sanitary standard. In addition, sugar is a natural preservative. So, the unopened jam can be stored at room temperature for one year. However, you should finish the jam as soon as possible and keep it refrigerated once you’ve opened it. The suggestion is to put the jam in a fridge after buying it. The better preservation environment can also enhance the mouthfeel of the jam.

Q3. Does the jam contain any artificial additives?

The ingredients of the jam are only fruits, extra light sugar, and lemon juice and free of any pectin, preservatives, or coloring agents.

Q4. Have all the ingredients been tested?

All the ingredients we use have been under strict control. The fruit must get the certification of TAP(Traceability Agricultural Product) or GAP(Good Agriculture Practice). In addition, our staff visit the farm in person to evaluate the biological indicator, water sources, and high-pollution sources before deciding to cooperate with the farmer. The extra light sugar and lemon juice passes the test of agricultural chemical residue. Finally, the made-up jam will be regularly sent to the laboratory to ensure the total plate count meets the standard.

Q5. How many ways can the jam be eaten?

Since the jam of Goodwill Foods doesn’t contain any chemical pectin, they are highly suitable for putting into cold or hot tea and being served with bread. Additionally, it can also be made into many meals. You can click here to see more recipes.

Q6. Why do you choose extra light sugar instead of rock sugar or white sugar?

Rock sugar and white sugar are refined sugar, which contains few impurities, so they won’t produce variables during processing. In the meantime, rock sugar and white sugar taste less cloying. Thus, many jam makers choose rock sugar and white sugar to be their ingredients; however, the impurities which extra light sugar contains are actually the minerals which modern people lack in the diet. Moreover, rock sugar and white sugar taste less cloying and people might take in too much sugar without vigilance. Taking the above reasons, we chooses the extra light to be the one of ingredients in jam.

Q7. Why is your jam not as sticky as traditional jam?

Because the cookery of Goodwill jam is different from the traditional one. The jam of Goodwill Foods has no extra pectin added. The viscosity totally comes from the fruit, and it will not produce the solid gel as other traditional jam. And our jam can be easily absorbed by human bodies.

Q8. Why are some kinds of jam not produced?

We regard making the best of Taiwanese off-grade fruits as our original goal of establishing Goodwill Foods. Thus, we do not use imported fruits. Moreover, because of taking environmental factors into consideration, we avoid using the high-altitude agricultural produce and the ones with much pesticide in order to protect customers’ health and the environment.

Q9. Why is the jam made in the food factory?

Goodwill Foods has technical cooperation with the food factories ensure food sanitation and safety. Meanwhile, we can produce in a large scale and maintain stable quality, which helps to solve the problems of dull sale and off-grade fruits.

Q10. How much do you charge for the shipment? What should I do if I want to return or exchange the jam after receiving it?

If you order the jam on the official website of Goodwill Foods, an order valued over NT$699 is free of charge for domestic delivering. Shipment of each box charges NT$85 when order values under NT$699. In accordance with the Consumer Protection Act, we have made a policy for returning and exchanging products. Click here for details.